DNA Testing Services

REFUND POLICY

Thank you for choosing our DNA testing services. We are committed to providing you with high-quality, accurate results. Please read the following No Refund Policy carefully before purchasing our services.

Non-Refundable Services
All DNA testing services, including but not limited to sample collection kits, laboratory testing, analysis, and results reports, are non-refundable. Once the order is placed and the sample is received or processed, we cannot offer a refund under any circumstances.
Error in Sample Collection or Submission
If a sample is incorrectly collected, improperly submitted, or insufficient for analysis, we may require a re-submission of a new sample at the customer’s expense. Additional charges may apply for reprocessing or repeat testing.
Discrepancies or Issues with Results
In the rare event of an issue with your DNA test results (e.g., clerical errors, or laboratory failure to process the sample correctly), we will work with you to resolve the issue, including re-analysis or additional testing, at no extra charge. However, no refunds will be issued.
Cancellation Policy
Orders can be canceled only if the sample has not yet been processed. If the sample has already been received or processing has started, the order is final, and no refunds will be granted.
Customer Satisfaction
We take pride in delivering accurate, high-quality results. If you are dissatisfied with the results, please contact us directly. We are committed to addressing any concerns you may have and working toward a resolution, but refunds will not be issued under any circumstances.
Agreement to Terms
By purchasing our DNA testing services, you acknowledge that you have read, understood, and agree to this No Refund Policy.
If you have any questions or concerns about our services or this policy, please contact us before proceeding with your order.

Thank you for your understanding.